Shipping policy

Made to order

Every lure we sell is made to order. Nothing sits on a shelf waiting to be boxed. Your lure is built, rigged and finished after you place your order, which is why the head color and skirt combination you pick is genuinely yours rather than whatever happened to be in stock.

Orders typically ship within 3 to 5 business days. That means a short wait, and we would rather tell you up front than have you wondering.

Free shipping

Shipping is free on every order except lead weights and products containing lead weights. Lead is heavy and the carrier charges accordingly, so those items are quoted at checkout based on weight and destination. Your exact shipping cost is always shown before you pay.

Where we ship

We currently ship within the United States only.

Tracking

You will get a tracking number by email as soon as your order ships. If it has not arrived within the timeframe above, email store@redfirebrands.com or call 561-261-3565 and we will find out where it is.

Lost or damaged in transit

If your order arrives damaged, photograph the packaging and the contents before you do anything else, and send the photos to store@redfirebrands.com within 7 days of delivery. Carriers will not honor a claim without them. We will replace the order or refund it.

If tracking shows delivered and you do not have the package, contact us and we will open a carrier trace.

Questions

RedFire Brands · store@redfirebrands.com · 561-261-3565 · 8am–8pm, closed weekends.