Refund policy

The short version

If we got it wrong, we fix it. If a lure is faulty or is not what you ordered, tell us and we will make it right at our cost.

Made-to-order items

Every lure is built to your chosen head color and skirt combination after you order. Because each one is made specifically for you, we are not able to accept returns on made-to-order items for change of mind.

Faults and our own errors are always covered. See below.

Faulty or incorrect items

If a lure arrives with a defect, or we sent the wrong head color, skirt or model, contact us within 30 days of delivery. We will replace it or refund it in full, and we pay the return shipping.

Fishing damage is not a defect. A lure that has been trolled, chewed by a wahoo, or rigged and re-rigged has been used exactly as intended.

How to start a return

1. Email store@redfirebrands.com with your order number and a description of the problem.
2. Include photos if the item is damaged or incorrect. It speeds everything up.
3. We will reply with a return authorization and confirm the address to send it to.
4. Please do not ship anything back before you have that authorization — we cannot track unannounced returns.

Returns address:
RedFire Brands
1301 Ives Dairy Road
Miami, FL 33179

Refund timing

Once we receive and inspect the return, refunds go back to the original payment method within 5 to 10 business days. Your bank may take a few days beyond that to show it.

Cancellations

Because production starts quickly, orders can be cancelled within 24 hours of being placed for a full refund. After that your lure is likely already in production — contact us and we will tell you what is possible.

Questions

RedFire Brands · store@redfirebrands.com · 561-261-3565 · 8am–8pm, closed weekends.